Conditions

Flow Terms and Conditions of Supply

A – General

1. Terms and conditions
1.1 These Terms and Conditions of Supply apply to:

i) all subscription agreements with regard to:
a) magazines published by Sanoma Media Netherlands B.V. Capellalaan 65, 2132 JL HOOFDDORP, the Netherlands; Chamber of Commerce number: 33.13.30.64 in Amsterdam, the Netherlands; VAT number: NL002706660B01, hereinafter also referred to as ‘Sanoma’; and,

b) Sanoma digital services; and,
ii) all agreements regarding the delivery of welcome gifts and consumer items by Sanoma.
1.2 A subscription includes either i) (the delivery of) a magazine issued by Sanoma for the agreed term, as well as the email newsletter of that magazine, or ii) (the delivery of) a digital service offered by Sanoma for the agreed term.
1.3 The subscriber is deemed to have accepted these Delivery Terms by entering into a subscription delivered by Sanoma.
1.4 Sanoma guarantees that the subscription delivered meets the agreement and meets the specifications stated in the offer.
1.5 The provisions of these Delivery Terms can only be deviated from if this has been explicitly agreed in writing; in that case the other provisions of these Delivery Terms will remain in full force.
1.6 The subscriber must be at least 18 years old.
1.7 Sanoma is entitled, for any reason whatsoever, to discontinue the publication of the magazine or the digital service for which the subscription has been entered into at any time. In that case, it is not obliged to carry out any delivery after termination. In that case, the subscriber is entitled to a partial refund of the prepaid subscription fee.
1.8 These Sanoma Delivery Terms are available free of charge on request from:
Sanoma Media Netherlands B.V.
Customer Service
PO Box 1865
2130 JG HOOFDDORP
The Netherlands

Or via email form

1.9 Sanoma reserves the right to make changes to these Delivery Terms. Therefore, please check these Delivery Terms regularly.

B – Subscriptions

2. New subscriptions
2.1 New subscriptions can start at any time.

3. Right of withdrawal

3.1 The subscriber has the option to:
a. in the case of entering into a magazine subscription: withdraw from the contract without giving any reason as to why, within a period of 14 day

s after receiving the first magazine within the framework of the subscription (the withdrawal period); or,

3.2 The subscriber has the right to withdraw by contacting Sanoma Customer Service within the period mentioned in section 3.1 (see contact details in section 1.8) and thereby making it clear that the subscriber wishes to make use of his/her right of withdrawal. The subscriber can also use the Model Withdrawal Form for this. If the subscriber proceeds with the withdrawal, he/she will receive a confirmation by email or post.

3.3 If the subscriber wishes to make use of his/her right of withdrawal, he/she must also return the magazines already received within 14 days of the day on which the withdrawal is invoked, to Sanoma Media Netherlands B.V., PO Box 319, 2400 AH Alphen a/d Rijn, the Netherlands or return them in person. In the case of returning (other) items, the subscriber must enter the return shipment details received – return number, freepost number, zip code and location – on the return sticker. Subsequently, the subscriber must return the item in or with the original packaging with the return sticker attached. The costs for return shipment are borne by the subscriber, and depend on the type of product/types of products that are returned and are estimated at a maximum of €25 (in the case of post or package delivery by PostNL).

3.4 In the event that the subscriber makes use of his/her right of withdrawal, he/she will receive the purchase price already paid by him/her within 14 days, whereby we reserve the right to wait with repayment until the moment we have received the goods or proof of postage of said goods.

3.5 In the case of a subscription to digital services from Sanoma, the subscriber has no right of withdrawal.

4. Duration and cancellation of the subscription

4.1 A subscription is taken out for the specified period and—unless otherwise specified in the offer—is then automatically renewed, unless notice for cancellation has been given. Within the first subscription period, the subscription can only be terminated at the end of the agreed subscription term, whereby the subscriber must notify Sanoma about this cancellation no later than one month before the publication of the first issue of the new subscription period. With automatic renewal, the subscription is converted into an indefinite subscription. Cancellation of the subscription after automatic renewal is possible subject to a cancellation period of one month. This is possible via email form.

4.2 With automatic renewal, the subscription is converted into a subscription for an indefinite period. Cancellation of the subscription after automatic renewal is possible subject to a cancellation period of one month. If a subscription period has not been taken in full, Sanoma will charge the associated administration and processing costs (of €3.50). These are settled with the excess subscription fee paid. You can cancel via email form.

4.3 The email newsletter that is part of the magazine subscription can be cancelled at any time. This can be done via the unsubscribe link at the bottom of the newsletter, or by sending a request to privacy.nl@sanoma.com. Termination of the email newsletter does not result in the termination of the subscription.

4.4 The newsletter ceases to be sent once a magazine subscription has been terminated. Should the subscriber still wish to receive the newsletter, he/she can do so by sending in a request.

4.5 Information about the duration of your subscription can be requested from Sanoma Customer Service via this form. Contact details are also provided in the colophon of the magazine or on the website (in the case of a digital service).

5. Subscription fee payment and method of payment
The subscription fee must be paid in full prior to the subscription period, this includes shipping costs.

5.1 Payment for the subscription must be made prior to each subscription period in the manner that the subscriber accepted when entering into the subscription (i.e. direct debit, via credit card). The payment terms that apply with automatic renewal of the subscription can be found in our FAQ at flowmagazine.com/faq, and are debited in the same way (via direct debit) from the same account number.
The subscription prices can be found on our website, flowmagazine.com/shop.

5.2 In the event of late payment due to, among other things, reversal of the debited amounts or due to an insufficient balance on the indicated account, reminder costs will be charged. If, even after a reminder, payment of the subscription has not been received, Sanoma is entitled to unilaterally and with immediate effect terminate the subscription as well as to claim any compensation and arrears.

5.3 Upon termination of the subscription before the end of the period for which the subscriber has paid the subscription fee, the subscriber is entitled to reimbursement of the difference between the final amount due for the subscription (plus an amount of €3.50 in administration and processing costs related to the reimbursement) and the amount already paid.

5.4 All subscription prices are in euros and include VAT.

5.5 Sanoma reserves the right to change the subscription price during the term of the subscription. A change to the subscription price is communicated via the website flowmagazine.com/shop no later than four weeks before it takes effect.

6. Delivery

6.1 Delivery of Sanoma’s magazines takes place via PostNL. If the magazine has not arrived or is damaged, the subscriber can report the issue via this form.

6.2 In order to be able to guarantee an uninterrupted continuation of delivery, address changes must be submitted by email or post or via this form no later than three weeks before the move date.

7. Privacy and Personal Data Protection Act

Sanoma is responsible for processing the customer data that is collected when entering into new subscriptions with the aim of:

i) being able to implement the agreement between Sanoma and the subscriber;
ii) keeping records of all subscribers;
iii) being able to segment subscribers by age, gender and interests, or to build a profile of the subscriber, on the basis of which Sanoma can tailor its products, services and offers to the (resulting) needs of the subscriber;
iv) making relevant offers from Sanoma; and
v) making relevant offers from carefully selected third parties (advertisers).

Sanoma respects the privacy of its subscribers. To this end, Sanoma has registered the processing of personal data with the Dutch Data Protection Authority (College Bescherming Persoonsgegevens) in The Hague, the Netherlands, under number 1527839.

The subscriber acknowledges that he/she has been informed of the collection and communication of his/her personal data and the use that can be made thereof and the subscriber agrees with Sanoma’s privacy and cookie policy.

8. Complaints

The subscriber must report complaints to Sanoma as soon as possible after they have occured via the contact details stated in Article 1.8 of these Delivery Terms. Sanoma will handle the complaint and send a message to the subscriber no later than two weeks after having received it. If no solution is found, the subscriber can use the Online Dispute Resolution platform (ODR) of the European Commission via http://ec.europa.eu/consumers/odr for out-of-court mediation in the event of a dispute.

9. Liability

Sanoma is only liable for any damage suffered by the subscriber if this damage can be attributed to Sanoma or if Sanoma bears the risk of this damage pursuant to statutory provisions. Sanoma is not liable for damage resulting from the subscriber’s use of any service or article supplied by Sanoma, unless Sanoma is liable on the basis of the product liability provisions as referred to in Article 6:185 of the Dutch Civil Code. Sanoma is not liable for any damage if it is caused by a shortcoming that is the result of force majeure. Force majeure is present if the shortcoming is the result of circumstances beyond Sanoma’s control, which shall in any event include: war or similar situations; riot; sabotage; boycott; strike; occupation; blockade; illness of Sanoma personnel; failure of Sanoma’s suppliers and/or transporters; government measures (including a foreign government) such as a transport, import or production prohibition; natural disasters; bad weather; lightning; fire; explosion; and the discharge of hazardous substances or gases. None of the above applies in the event of intent and/or gross negligence on the part of Sanoma. The subscriber must prove that there has been intent or gross negligence on the part of Sanoma. Sanoma is not liable for any damage that arose later than 3 months after the delivery of the article or the service and that was not notified to Sanoma in writing within 14 days of its discovery. If the damage arises later, Sanoma will inform the subscriber at his/her request about any recovery of damages from the supplier. The subscriber is not permitted to set off any alleged claim for compensation against any amount that the subscriber owes to Sanoma. The subscription conditions, including subscription prices, are subject to obvious printing and typographical errors.

10. Other provisions

Dutch law applies exclusively to these Terms and Conditions. In the event of any disputes, the District Court in Amsterdam, the Netherlands, is the competent court.

These Terms and Conditions come into effect on January 1, 2020. As of that date, previously published Delivery Terms expire.