Flow Terms and Conditions of Supply

A – General

1. Terms and conditions
1.1 These Terms and Conditions of Supply apply to:

i) all agreements with regard to:
a) magazines published by DPG Media  Magazines B.V. Capellalaan 65, 2132 JL HOOFDDORP, the Netherlands; Chamber of Commerce number: in Amsterdam, the Netherlands; VAT number: NL002706660B01, hereinafter also referred to as ‘DPG Media’; and,

b) DPG Media digital services; and,
ii) all agreements regarding the delivery of welcome gifts and consumer items by DPG Media.
1.2 A subscription includes either i) (the delivery of) a magazine issued by DPG Media for the agreed term, as well as the email newsletter of that magazine, or ii) (the delivery of) a digital service offered by DPG Media for the agreed term.
1.3 The customer is deemed to have accepted these Delivery Terms by entering into a product delivered by DPG Media .
1.4 DPG Media guarantees that the products delivered meets the agreement and meets the specifications stated in the offer.
1.5 The provisions of these Delivery Terms can only be deviated from if this has been explicitly agreed in writing; in that case the other provisions of these Delivery Terms will remain in full force.
1.6 The customer must be at least 18 years old.
1.7 DPG Media is entitled, for any reason whatsoever, to discontinue the publication of the magazine or the digital service for which the subscription has been entered into at any time. In that case, it is not obliged to carry out any delivery after termination. In that case, the subscriber is entitled to a partial refund of the prepaid subscription fee.
1.8 These DPG Media Delivery Terms are available free of charge on request from:
DPG Media Magazines B.V.
Customer Service
PO Box 1865
The Netherlands

Or via email form

1.9 DPG Media reserves the right to make changes to these Delivery Terms. Therefore, please check these Delivery Terms regularly.

2. Delivery

2.1 Delivery of DPG Media’s magazines takes place via PostNL. If the magazine has not arrived or is damaged, the customer can report the issue via this form.

3. Privacy and Personal Data Protection Act

DPG Media is responsible for processing the customer data that is collected when entering into new purchase with the aim of:

i) being able to implement the agreement between DPG Media and the subscriber;
ii) keeping records of all customers;
iii) being able to segment customers by age, gender and interests, or to build a profile of the subscriber, on the basis of which DPG Media can tailor its products, services and offers to the (resulting) needs of the subscriber;
iv) making relevant offers from DPG Media ; and
v) making relevant offers from carefully selected third parties (advertisers).

DPG Media respects the privacy of its customers. To this end, DPG Media has registered the processing of personal data with the Dutch Data Protection Authority (College Bescherming Persoonsgegevens) in The Hague, the Netherlands, under number 1527839.

The customer acknowledges that he/she has been informed of the collection and communication of his/her personal data and the use that can be made thereof and the customer agrees with DPG Media’s privacy and cookie policy.

8. Complaints

The customer must report complaints to DPG Media as soon as possible after they have occured via the contact details stated in Article 1.8 of these Delivery Terms. DPG Media will handle the complaint and send a message to the customer no later than two weeks after having received it. If no solution is found, the customer can use the Online Dispute Resolution platform (ODR) of the European Commission via for out-of-court mediation in the event of a dispute.

9. Liability

DPG Media is only liable for any damage suffered by the customer if this damage can be attributed to DPG Media or if DPG Media bears the risk of this damage pursuant to statutory provisions. DPG Media is not liable for damage resulting from the customers use of any service or article supplied by DPG Media , unless DPG Media is liable on the basis of the product liability provisions as referred to in Article 6:185 of the Dutch Civil Code. DPG Media is not liable for any damage if it is caused by a shortcoming that is the result of force majeure. Force majeure is present if the shortcoming is the result of circumstances beyond DPG Media’s control, which shall in any event include: war or similar situations; riot; sabotage; boycott; strike; occupation; blockade; illness of DPG Media personnel; failure of DPG Media ‘s suppliers and/or transporters; government measures (including a foreign government) such as a transport, import or production prohibition; natural disasters; bad weather; lightning; fire; explosion; and the discharge of hazardous substances or gases. None of the above applies in the event of intent and/or gross negligence on the part of DPG Media. The customer must prove that there has been intent or gross negligence on the part of DPG Media. DPG Media is not liable for any damage that arose later than 3 months after the delivery of the article or the service and that was not notified to DPG Media in writing within 14 days of its discovery. If the damage arises later, DPG Media will inform the customer at his/her request about any recovery of damages from the supplier. The customer is not permitted to set off any alleged claim for compensation against any amount that the customer owes to DPG Media.

10. Other provisions

Dutch law applies exclusively to these Terms and Conditions. In the event of any disputes, the District Court in Amsterdam, the Netherlands, is the competent court.

These Terms and Conditions come into effect on January 1, 2020. As of that date, previously published Delivery Terms expire.