Flow Terms and Conditions of Supply

A – General

1. Terms and conditions
1.1 These Terms and Conditions of Supply apply to:

i) all subscription agreements concerning the English version of Flow magazine, published by Sanoma Media Netherlands B.V., Capellalaan 65, 2132 JL HOOFDDORP, the Netherlands, Chamber of Commerce number: in Amsterdam, the Netherlands, VAT number: NL002706660B01, hereinafter also referred to as ‘Sanoma’;
ii) all subscription agreements concerning the supply of the Flow Weekly publication in Belgium;
iii) all agreements concerning the supply of individual Flow magazines and items; concluded via the website or (hereinafter: the ‘Website’).

1.2 By concluding an agreement with Sanoma, the customer is deemed to accept these Terms and Conditions.
1.3 Sanoma warrants that the items supplied are in accordance with the agreement and meet the specifications stated in the offer.
1.4 Deviations from the provisions of these Terms and Conditions of Supply are only permitted if explicitly agreed in writing; in that case, the other provisions of these Terms and Conditions of Supply will remain in full force and effect.
1.5 The customer must be at least 18 years of age.
1.6 Sanoma reserves the right to add changes to these Terms and Conditions of Supply, so please check these terms and conditions regularly.

2. Other questions and/or comments
Questions and/or comments regarding the website or content of Flow can be send to:
Sanoma Netherlands B.V.
Attn. Flow redactie
P.O. Box 1680
2130 JB Hoofddorp.

Or send an email to Flow:

B – Subscriptions

1. New subscriptions
1.1 A subscription comprises the supply of a magazine published by Sanoma for the agreed term.
1.2 New subscriptions may commence at any time.
1.3 Sanoma is entitled to cease publication of the magazine for which the subscription was taken out at any time and for any reason whatsoever. At such time, Sanoma is not obliged to effect any supply after cessation. In that case, the subscriber is entitled to partial restitution of the prepaid subscription fee.
1.4 Sanoma is not liable for any damage whatsoever resulting from any failure to meet the subscription delivery dates.

2. Right of withdrawal
2.1 The subscriber has the option of cancelling the agreement for the magazine subscription within a period of 14 days after receipt of the first magazine in the context of the subscription (the withdrawal period) without stating reasons.
2.2 The subscriber may also avail himself of the right of withdrawal by contacting the customer service desk within the period stated at 3.1, stating that the subscriber wishes to avail himself of his right of withdrawal. If the subscriber cancels the agreement, he will receive confirmation by email or post.
2.3 If the subscriber wishes to avail himself of his right of withdrawal, he must also return the magazines already received within 14 days of the day on which the right of withdrawal was invoked. The cost of returning the magazines will be borne by the subscriber.
2.4 In the event that the subscriber avails himself of his right of withdrawal, the subscription fee already paid will be refunded within 14 days, with Sanoma reserving the right to wait with the refund until Sanoma has received back the magazines or has received proof that the magazines have been sent back.

3. Term and termination of the subscription
3.1 A subscription is taken out for the stated term and will end automatically. The subscription cannot be terminated within the subscription period.
3.2 The email address connected with the subscription is intended to be used as a service mail to keep you informed about your subscription. If you would prefer not to receive such mails, please contact our customer service.
3.3 Information on the term of your subscription may be requested through the contact form.

4. Payment of subscription
The subscription fee must be paid in full prior to the subscription period, this includes shipping costs.

5. Delivery
5.1 In contrast to single orders, subscriptions are sent using the local mail service. This method does not have Track & Trace. Unfortunately, we are unable to guarantee the quality and/or speed of the delivery from the local mail service.
5.2 Address changes must be passed on as soon as possible in order to guarantee that your subscription is delivered without interruption. Changes may be reported via the contact form.

6. Refunds and returns policy
6.1 Flow Magazine is not obligated to provide a refund or replacement on a subscription copy for any reason, with the exception of:
– The subscription copy is found to have a production fault
– The product arrives damaged
6.2 If the product is damaged the subscriber must provide proof of purchase.

C – Individual orders

1. Orders
1.1 Individual issues of a magazine and other items can be ordered via the facilities offered to that end on the Website (‘Orders’).
1.2 If Sanoma accepts an Order, Sanoma will send the customer confirmation using the email address provided by the customer on the order form.
1.3 Sanoma has the right to refuse Orders without stating reasons.
1.4 Consumers’ statutory right of withdrawal is excluded for individual magazines.

2. Prices
2.1 The prices and any delivery or other costs in respect of the magazines and items offered on the Website are made known by Sanoma on the Website or through another means of communication.
2.2 Unless stated otherwise on the Website, any discounts or special offers cannot be combined.
2.3 All prices and stated costs charged by Sanoma are in euros and include VAT.
2.4 Sanoma reserves the right at all times to unilaterally terminate, interrupt or change any promotional offer without prior notice and/or to change the terms and conditions and/or the products/prices of any offer if the circumstances so require, without incurring any obligation vis-à-vis the customer to pay damages.

3. Method of payment
3.1 The purchase amount must be paid by means of one of the payment methods offered on the Website, unless agreed otherwise.

4. Delivery
4.1 Sanoma’s individual magazines are delivered worldwide by UPS. If the magazine does not arrive or arrives in a damaged condition, the consumer may contact the customer service.
4.2 Any failure to deliver within the delivery period does not entitle the consumer to claim damages, to terminate any agreement or to take any other measures against Sanoma, except in the event of wilful conduct or deliberate recklessness on the part of Sanoma or its management.

D – Privacy and the Dutch Data Protection Act

Sanoma is responsible for processing the customer data collected when new subscriptions and orders are taken out, including for the purposes of:
i) performing the agreement between Sanoma and the subscriber;
ii) keeping records of all subscribers and customers;
iii) categorising subscribers and customers according to, for example, age, sex and interests, or creating a subscriber profile that Sanoma can use to align its products, services and offers with the (derived) wishes of the subscriber;
1. iv) making relevant Sanoma offers; and
2. v) making relevant offers from carefully selected third parties (advertisers).

For more complete and detailed information on privacy visit our privacy page.

E – Other

1. Liability
Sanoma is only liable for any damage suffered by the customer if this damage can be attributed to Sanoma or if Sanoma bears the risk of this damage pursuant to statutory provisions. Sanoma is not liable for any damage resulting from the customer’s use of an item supplied by Sanoma, unless Sanoma is liable on the basis of provisions on product liability within the meaning of Article 6:185 et seq. of the Dutch Civil Code. Sanoma is not liable for any damage if it is caused by non-performance resulting from force majeure. Force majeure exists if the non-performance is the result of circumstances beyond Sanoma’s control, including in any event: war or similar situations, riots, sabotage, boycott, strike, sit-in, blockade, sickness of Sanoma staff, failures by Sanoma’s suppliers and/or carriers, government measures (including measures taken by a foreign government) such as transport, import or manufacturing restrictions, natural disasters, bad weather conditions, lightning strikes, fire, explosion and emission of hazardous substances or gases. Nothing of the above applies in the event of wilful conduct and/or gross negligence on the part of Sanoma. Such wilful conduct or gross negligence on the part of Sanoma must be proven by the customer. Sanoma is not liable for any damage arising later than 3 months after delivery of the item that is not reported to Sanoma in writing within 14 days of its discovery. In the event that the damage arises at a later time, Sanoma will inform the customer upon request about any options for recovering the damage from the supplier. The customer is not permitted to set off any alleged claim for damages against any amount that the customer owes Sanoma. The subscription and/or product terms and conditions, including subscription and other prices, are subject to any evident misprints and typesetting errors.

2. Other provisions
These Terms and Conditions of Supply are governed exclusively by the laws of the Netherlands. The Amsterdam District Court has exclusive jurisdiction to examine any disputes.