Privacy

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PRIVACY & COOKIE POLICY

INTRODUCTION

Welcome to Flowmagazine.nl. Flowmagazine.nl is a website of Sanoma Media Netherlands B.V., part of the Sanoma Media Netherlands group.

This privacy & cookie policy applies to the processing of personal data of users, visitors, customers and subscribers to (mobile) websites (including so called ‘apps’), services and products of Sanoma Media Netherlands B.V. (hereinafter referred to as: ‘Sanoma’) and SBS Broadcasting B.V. (hereinafter referred to as: ‘SBS’) and their respective subsidiairies (amongst which Sanoma Digital The Netherlands B.V., Mood for Magazines B.V., Veronica Uitgeverij B.V., European Autotrader B.V., Mediakiosk B.V., SB Commerce B.V. and Read & View B.V.).

Through this privacy & cookie policy Sanoma and SBS provide you with information on the data we process regarding our magazine subscribers and customers and users of our (mobile) websites (including apps), e-commerce websites and other services, such as online campaigns, fairs and promotions, contests and loyalty programs.
The personal information we processes about you (hereinafter referred to as: ‘personal data’) is treated and protected with the greatest possible care. To this end, we comply with all applicable statutory regulations, including the Dutch Personal Data Protection Act.

The companies responsible for processing of personal data (‘processors’) are Sanoma Media Netherlands B.V., Capellalaan 65, 2132 JL Hoofddorp, and (when related tot he processing of personal data by SBS or one of its subsidiaries) SBS Broadcasting B.V., Rietlandpark 333, 1019 DW Amsterdam.

We have registered the processing of personal data with the Dutch Data Protection Authority (CBP), under number 1527839. More information about the Dutch Data Protection Authority and about privacy can be found at http://www.cbpweb.nl.

CONTACT

You can always contact Sanoma via privacy.nl@sanoma.com or Sanoma Media Netherlands B.V., to the attention of ‘Customer Service Privacy’, Capellalaan 65, 2132 JL Hoofddorp, with questions regarding this privacy & cookie policy. Should your question relate to the processing of personal data by SBS or one of its subsidiairies (processing of personal data through the websites and/or services of SBS6, NET5, Veronica, Kijk.nl, Veronica Magazine and/or Totaal TV) you can contact SBS via privacy@sbsonline.nl or SBS Broadcasting B.V., Rietlandpark 333, 1019 DW Amsterdam, with the subject ‘privacy’.

PROVIDING PERSONAL DATA IS NOT COMPULSORY

In principle, providing personal data is not compulsory. You always have a choice as to whether to fill in your personal details or not. Nevertheless, if you wish to use a number of our services, it’s necessary to enter your personal data. When you are asked to enter data, you are told which data is necessary to make use of the service (so this data must be entered), and which data is optional.

TYPES OF DATA AND WHY IT IS PROCESSED

When offering services, we may process personal data. For example, name, contact details, date of birth, gender and e-mail address, but also data about your interests as a user of one or more of our (mobile) websites (including apps), products or other services. Such data might already be known to us because you have already indicated an interest in certain subjects or because we have gathered information about your interests based on the way in which you make use of our (mobile) websites (including apps), services or products. In addition it is possible that you have granted us access to certain data (for instance location, or through social media connections). Financial data, such as your bank details, are also processed if you order products on one of our websites or you subscribe to certain services, insofar as this data is necessary for payment of the products or subscriptions in question. Our servers can automatically register other types of data, such as URL, IP-adres, browser type and language, and the date and time when you visited our (mobile) website (including apps).

Sanoma and SBS may share your personal data with other group companies. This includes all subsidiaries of the Sanoma Media Netherlands B.V. and SBS Broadcasting B.V. (including: Sanoma Digital The Netherlands B.V., Sanoma Digital Group The Netherlands B.V., Mood for Magazines B.V., SBS Productions B.V., Veronica Uitgeverij B.V., European Autotrader B.V., No Search B.V., Mediakiosk B.V., SB Commerce B.V., Helden Magazine B.V., Hemels Customer Media, Geïllustreerde Pers/M V.O.F., Paardenbladen B.V., Sanoma Media Customer Services B.V. and Read & View B.V.). We may also combine your data with other data collected as part of your purchase or use of our various products or services (and/or products or services of our group companies). Based on those data we may profile you in order for us to provide you with an improved service and to be able to match the contents of our products and services more effectively with your interests. If you object to this sharing or combining of your personal data with the Sanoma and SBS group companies you should report this by sending an e-mail to privacy.nl@sanoma.com.

We collect and process personal data for the following purposes, including through our (mobile) websites (including apps):

  1. for effectuating and implementing a contract we have entered into with you;
  2. to offer and deliver to you the agreed services, products and/or information, as well as to adapt these to your needs and wishes;
  3. to enable you to post and share information on one of the websites, or – if the website includes this option – to contact other users;
  4. in order to invoice you if it concerns a service for which you pay. Financial data is never published by us on a website, neither is it made available to third parties for purposes other than effectuation of the contract. If payment for our products or services remains off we may make use of the services of a third party (collection agency);
  5. to make specific offers: for example via email. Also an advert might be displayed on a (mobile) website or within an app of a product we suspects might interest you on the basis of the data processed. In optimising this service, we may build up a profile of you;
  6. to send you a newsletter, offers, user information, service bulletins or other electronic messages;
  7. we can lease your data (name, address and city) to third parties that may offer you products, services or information (see also ‘Sharing and Publishing Personal Data’ below);
  8. to analyse, to maintain, to optimise, to protect and to prevent from fraude our websites and related technologies;
  9. to satisfy the requirements of the statutory regulations applicable to us and for the purpose of dispute resolution and to have audits or other inspections performed;
  10. to perform market research and to complie management information for the purpose of product and services development and for the determination of the (general) strategy.

In principle, we store your information for as long as this is necessary for the aforementioned purposes, or in satisfying our statutory obligations (for example, for storing data).

SHARING AND PUBLISHING PERSONAL DATA

As previously mentioned, we may share personal information we process with group companies and may combine your personal data with data which has been collected as part of your purchase or use of our products or services (or products and services of group companies). If you object to this sharing or combining of your personal data between group companies of Sanoma and SBS you should report this by sending an e-mail to privacy.nl@sanoma.com.

You address details may also be provided to carefully selected third parties (including ‘list rental’) for sending information or offers by telephone and/or by post. We can select these third parties on the basis of the information we have collected about your purchase, internet use and/or subscriptions. These third parties will use your data to make offers which they think will tie in with your own interests. If you don’t wish to receive this information or these offers, we will block your data upon request.
Only if you have provided us with (explicit) consent to do so, we can use your electronic contactdetails, such as your email address, for sending information and offers provided by third parties about their products and services. Such information and offers will always be sent by Sanoma or SBS. The information and offers provided by third parties are always judged by us before we sent them. You can withdraw any permission you have given for third parties to use these electronic contactdetails at any time. In both cases you can send an email to privacy.nl@sanoma.com or a letter to Sanoma Media Netherlands B.V., marked for the attention of: Customer Services Privacy, Capellalaan 65, 2131 JL, Hoofddorp.

In special cases, we can – regardless of whether you have given permission – pass on personal data to third parties. Special cases, for example, include legitimate requests to this end by statutory authorities, for summonses or court orders, actions intended to trace or prevent damage or fraud, or actions to guarantee the security of our network and our services. We will also provide personal data to so-called processors who – on our instruction – supply products and services requested by you. Unless you indicate otherwise, your personal data will only be used for purposes of the delivery.

We can share certain anonymous data with third parties, such as the number of users searching a specific search term, or the number of users who have clicked on a specific advertisement. You cannot be identified from this data.

SECURITY MEASURES

At all times, when processing personal data, we maintain a level of security which – given the current state of technology – is adequate to prevent unauthorised access to and manipulation, publication and loss of personal data.

OPPOSITION, ACCESS, RECTIFICATION AND REMOVAL OF PERSONAL DATA

We are of the opinion that it is important to be transparant about the way in which we treat your personal data. This privacy & cookie policy is aimed at contributing towards this. However, should you have questions regarding the way in which we handle your personal data, you can always send an email to: privacy.nl@sanoma.com or a letter to Sanoma Media Netherlands B.V., marked for the attention of: Customer Services Privacy, Capellalaan 65, 2132 JL, Hoofddorp.

If you would like to know what personal data relating to you we have processed, if you would like to rectify this data or would like to have data removed in accordance with applicable regulations, you can send an email to privacy.nl@sanoma.com or a letter to Sanoma Media Netherlands B.V., marked for the attention of: Customer Services Privacy, Capellalaan 65, 2132 JL, Hoofddorp, stating ‘access/rectification/removal of personal data’. If you would prefer your personal data not to be passed on to group companies or third parties, or combining your personal data to a profile, or to be used for making special offers or for receiving information and offers by email or by post, you can likewise indicate this. In your request you should at least state your full name and address, accompanied by a copy of your ID so that we can determine if the information is being sent to the right person. If we cannot (fully) establish to which personal data your request for access, rectification or removal relates, we may ask you to specify your request in more detail. We will suspend the execution of your request until you have provided us with these specifications. After dealing with your request, we will always send you confirmation of this.

As soon as possible after receiving this request, we will stop using your data for the purposes to which you object and, in the event of a legitimate request or removal or changes of this data, will remove or change the personal data in question, unless and insofar as, the law obliges us to keep the personal data in question or there are (other) pressing reasons which preclude removal.

Likewise, many of our websites enable you to access or to modify your own personal data yourself, and it is possible to remove any of your personal data entered into the website using the specified options available.

CHILDREN BELOW THE AGE OF 16

We offer some products and services (also) aimed towards children. The parent(s) or legal representatives of children below the age of 16 years should –in the best interest of the child- read this privacy & cookie policy. Where opposition, access, rectification or removal of personal data is possible, this possibility is open to the parent(s) or the legal representatives of the child. If consent is required for the use of electronic contact details (such as email address) consent by the parent or legal representative is required.

COOKIES

Cookies are small text files that are stored on your computer’s hard drive or in its memory. Cookies cannot damage your computer or any files stored on your computer.

Cookies enable our websites to recognise your computer when you revisit them. We make use of cookies for example, to remember the products you have put into your (online) shoppingbasket, or to remember your preferred settings for a certain service or website.

We also make use of cookies for statistical purposes. I.a., to measure the number of visitors to a website, where visitors come from (from what website(s)), and what pages of the website are visited. We can also make use of cookies (provided you have consented to the use of these cookies) to better match the advertisements on the websites you visit to your interests and needs, in order to prevent certain adverts from being displayed too frequently or to register how often an advertisement is displayed.
We make use of session cookies that are removed automatically once you close your internetbrowser. We also make use of a so called unique-id cookie which enables us to recognise users as a unique visitors. On most of our websites this cookie has a lifetime of one year. The cookie will therefore automatically be removed once you have not visited our websites for one year. Last, we can make use of (provided you have provided consent to use these cookies) temporary cookies. These temporary cookies can register your use of our websites over a period of ninety days (at most). When you make contact with our websites on day ninetyone, the data registered on day one will be removed from the cookie. The data collected through the use of these cookies will automatically be removed 180 days after your last visit to our websites.

If you disable the installation of cookies (through your computer’s browser settings), certain functions may no longer work or it may not be possible to use certain services.

As previously mentioned, we may share personal information we process with group companies and may combine your personal data with data that has been collected as part of your purchase or use of our products or services (or products or services of group companies) including data collected through the use of cookies.

We commissioned third parties, i.a. Google and its group company DoubleClick, to present advertisements on our websites. To do this, they also make use of cookies. The privacy & cookie policy of the company in question applies to the use of cookies by other companies. Advertisers and other companies do not have access to the cookies installed by us.

You can decide for yourself (at any time) if you want to accept or refuse your cookies or if you would like your browser to notify you when a cookie is being installed. If you wish to change your preferences with regard to acceptance or refusal of certain categories of cookies on our websites, you can always access our cookie preference page through the link ‘privacy & cookie policy’ at the bottom of every webpage. Should you wish to accept or refuse the use of cookies of individual parties within certain categories than that is possible as well. You may for example withdraw consent for the use of cookies by Google and its group companies via http://www.google.nl/privacy_ads.html and via http://www.youronlinechoices.eu/nl you can do the same for cookies used by other advertising networks who present advertisements on our websites.

TRANSFER TO OTHER COUNTRIES

The servers used by DoubleClick for presenting advertisements on our websites are located outside the European Union. In order for the correct, Dutch language advertisements to be presented, we pass on details of location to DoubleClick. An appropriate level of protection is guaranteed in view of the fact that DoubleClick has made a declaration to the effect that it will abide by the ‘safe harbour’ privacy regulations.

CHANGES TO THE PRIVACY AND COOKIE POLICY

We retain the right to change this privacy & cookie policy. We therefore advise you to regularly check this page to see if any changes have been made. If we make any significant changes, we will ensure that this is made known more prominently, for example via e-mail for specific services.

This privacy statement is last changed on 16 April 2013.