Frequently Asked Questions

Flow Web shop

The item I want to order is not in stock yet. It is expected to be in stock again?
When an item is sold out, it won’t be back in stock for a while. When an item has the status ‘available on backorder’ it means there is no stock now but there will be in the future. If you pre-order your item, it will be shipped as soon as stock is replenished, and you can be sure to receive your copy.

The item that I want to order is set to ‘available on backorder’. Can I actually order it?
Yes, you can order a item that is set to ‘available on backorder’. The item is not in stock now but will be shipped as soon as stock is replenished. If you pre-order it, you can be sure to receive your copy.

My order was damaged during shipping. Can I get a new, undamaged copy?
It does happen sometimes that products get damaged during shipping. If this is the case, send us an e-mail with your details. We will be happy to send you a new copy.

Where can I change my address?
To change your address for orders from the web shop, you can change your details in your own profile. However, to deliver your subscription to a different address than the one in your profile, please contact Todays. Please include the order number of your subscription.

Where can I order a copy of previous editions of Flow?
Previous editions and products can be ordered via our web shop.

What payment methods are accepted by the Flow web shop?
We accept a wide range of payment methods: Paypal, Creditcard, iDEAL and bancontact/MisterCash.

I am having trouble making a payment, what should I do?
If you are having trouble making a payment or have any questions about the process, please send an e-mail to Todays. They are handling all Flow web shop payments.

Why have the international shipping costs in the Flow shop gone up?
As of January 2016, Flow is now working with UPS for international orders. This means that you can track your order via the UPS Track & Trace code, and we can also guarantee that your order will be delivered safe and undamaged to your door within a few days. And unfortunately, this improved service has incurred higher costs.

Is there a storelocator?

Yes, click here for more information.

My order was not delivered in full, but I want my complete order.
Sometimes when you order more than one item, they are not all shipped at the same time. This is because some products are stocked later. If you ordered an item that was not in stock at that moment, it will be shipped the moment it comes back in stock. If you have any more questions about your order, please send an e-mail to Todays. They are in charge of orders placed on the Flow web shop. Include your order number in your e-mail so that we can answer your question as quickly as possible.

My order hasn’t arrived.
If you have any questions about your order, please send an e-mail. They are in charge of orders placed on the Flow web shop. Mention your order number in your e-mail so that we can answer your question as quickly as possible.

Which countries do you ship to?
We ship our Flow products all over the world. Are there problems with delivery in your country? Please send us an e-mail and we’ll see what we can do.

When will I receive my order (outside of the Netherlands)?
Flow works with UPS for international orders.  Your order will be delivered safe and undamaged to your door within a few days. You can track your order via the UPS Track & Trace code.

Will I receive an invoice and confirmation of shipping?
Immediately after placing your order you will receive an e-mail from Todays with an overview of your order. You will not receive an invoice.

Can I return a purchase?
There is no option for returning magazines unfortunately. If you wish to return other products for any reason at all, please let us know by e-mail and we will look for a solution together.

Flow website

I am having trouble creating an account on the site, what can I do to place an order anyway?
Regrettably it is not (yet) possible to place an order without an account. If you create a user name, it must have only letters and numbers – no other symbols are possible. So for example avoid the following symbols in your user name: #, ?. If you continue to have problems creating an account, please contact us here.

I forgot my password.
On the page ‘My profile’ you can request a new password. You will then receive your new password in an e-mail. If you don’t receive an e-mail, e-mail us.

How can I close my account?
It is not possible for you to close your account yourself. If you wish to close your account, please let us know via email, and we will make sure your account is removed from our system within a few days.

I requested a new password, but have not received a reset-mail.
If you requested a new password but have not received an e-mail, e-mail us.

Where can I change my name and address?
To change your name and address for orders placed in the web shop, go to your own profile. However, if you want to change your address for delivery of your subscription, send an e-mail to Todays, they are responsible for the outsoursing of Flow.

How can I contact you?
If you have a question for us that you haven’t found among our FAQ, send us an e-mail. Do you have a tip for us? Look on the contact page of our web site, it has all our contact details.

Flow Subscriptions

Where can I take out a subscription for Flow International?
You can get an international Flow subscription in our web shop.

When does my international subscription begin?
Your subscription will commence with the next upcoming Flow issue (not the one that is out now). When you take out a subscription, the issue you will be receiving next is listed in the order overview. Your subscription will run for three or six issues and stop automatically after that.

Can I also get a subscription for Flow International in the Netherlands?
Yes you can, you can get an international Flow subscription in our web shop.

What varieties of subscription does Flow offer?
All subscriptions are listed in our web shop.

Where can I cancel my subscription?
Your subscription will end automatically. Unfortunately cancelling your subscription isn’t possible.

Other

How can I register for the Flow newsletter (Flow Mail)?
You can sign up for the Flow newsletter here.

How often will I receive the Flow newsletter (Flow Mail)?
We send out Flow’s newsletter four times a year, at the moment that the newest issue hits the shops. This way you will always know when a new issue is out!